{"id":635789690641,"date":"2020-06-15T16:59:42","date_gmt":"2020-06-15T15:59:42","guid":{"rendered":"https:\/\/bonsucro.com\/?page_id=635789690641"},"modified":"2020-06-15T18:13:43","modified_gmt":"2020-06-15T17:13:43","slug":"complaining-about-bonsucro-as-a-third-party","status":"publish","type":"page","link":"https:\/\/bonsucro.com\/complaining-about-bonsucro-as-a-third-party\/","title":{"rendered":"Complaining about Bonsucro &#8211; as a third party"},"content":{"rendered":"<p>Should you wish to complain about Bonsucro\u2019 services or appeal a decision taken by Bonsucro, please always refer to the terms established in the relevant Bonsucro procedure and\/or service or project agreement for more details on the appeal and complaint process specific to the activity, service, or project.<\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li style=\"list-style-type: none;\">\n<ul class=\"accordion\" data-accordion=\"\" data-multi-expand=\"true\" data-allow-all-closed=\"true\">\n<li class=\"accordion-item\" data-accordion-item=\"\">You can contact Bonsucro via email at <a href=\"mailto:info@bonsucro.com\">info@bonsucro.com<\/a>. Please indicate the following information, as a minimum:\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>Email title: Service Complaint or Decision Appeal<\/li>\n<li>Name of your organisation<\/li>\n<li>Reference of Bonsucro procedure and\/or service or project agreement<\/li>\n<li>Why are you dissatisfied with Bonsucro\u2019s decision \/ service?<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>Please note that not all services \/ processes include a right to appeal a decision taken by Bonsucro. Unless specified otherwise in the procedure and\/or agreement, please contact your Bonsucro via email <a href=\"mailto:info@bonsucro.com\">info@bonsucro.com<\/a>.<\/p>\n<p>Bonsucro will acknowledge receipt via email within 10 business days, outlining any next steps.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul class=\"accordion\" data-accordion=\"\" data-multi-expand=\"true\" data-allow-all-closed=\"true\">\n<li class=\"accordion-item\" data-accordion-item=\"\">\n<div class=\"accordion-content\" data-tab-content=\"\">\n<ul>\n<li style=\"list-style-type: none;\"><\/li>\n<\/ul>\n<\/div>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li style=\"list-style-type: none;\"><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Should you wish to complain about Bonsucro\u2019 services or appeal a decision taken by Bonsucro, please always refer to the terms established in the relevant Bonsucro procedure and\/or service or project agreement for more details on the appeal and complaint process specific to the activity, service, or project. You can contact Bonsucro via email at [&hellip;]<\/p>\n","protected":false},"author":18,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>- Complaining about Bonsucro - as a third party - Bonsucro<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/bonsucro.com\/complaints-and-grievances-2__trashed\/complaining-about-bonsucro-as-a-third-party\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"- Complaining about Bonsucro - as a third party - Bonsucro\" \/>\n<meta property=\"og:description\" content=\"Should you wish to complain about Bonsucro\u2019 services or appeal a decision taken by Bonsucro, please always refer to the terms established in the relevant Bonsucro procedure and\/or service or project agreement for more details on the appeal and complaint process specific to the activity, service, or project. 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