8th June 2020
There was significant support to use mediation to facilitate early resolution of complaints. Bringing parties together early in the dispute process is proven to be more effective at resolving disputes compared with drawn out adversarial and adjudicative processes. Mediation provides a flexible process allowing the parties to fully air their issues and reach a negotiated settlement. If the parties do not agree to mediation or fail to reach a mediated outcome, then an adjudication process follows.