There was overwhelming support from stakeholders that Bonsucro’s Grievance Mechanism was developed to offer mediation and to have a fair and independent process to determine the validity of allegations made and any action to be taken as a result. For this reason, Bonsucro decided to partner with the Centre for Effect Dispute Resolution (CEDR). CEDR […]
The Bonsucro Grievance Mechanism is part of a wider ecosystem in place at Bonsucro to listen and respond to concerns raised by individuals and/or organisations. There are many ways to flag and investigate a concern before lodging a formal complaint with the Bonsucro Grievance Mechanism. Bonsucro has detailed the range of options stakeholders can use […]
Bonsucro’s Grievance Mechanism was assessed by DLA Piper. In person and online consultations were then conducted with stakeholders which helped the Secretariat and Members Council to build a framework and uncover the key topics and ideas for the review. The Bonsucro Grievance Mechanism Rules document went out for an eight-week public consultation. This included engagement […]
Having an effective Grievance Mechanism is essential for proactive compliance, risk management and remediation. It also demonstrates the credibility of Bonsucro to stakeholders, including ISEAL and the European Commission (EU RED accreditation). Bonsucro wanted to take proactive steps to improve its Grievance Mechanism to align it with the United Nations Guiding Principles (UNGP) on Business […]
