You can report the actions of an organisation that has been approved as a Bonsucro member and is (or include sites which are) currently certified to Bonsucro standards.

• • • 
      Contact the Bonsucro Member via their own Grievance Mechanism

      Please note:

      • • • • All organisations approved to be a Bonsucro member must have a Grievance Mechanism and/or work with an external grievance mechanism as per as per Bonsucro Code of Conduct Implementation Guidelines (Roles and Responsibilities > 3. Commit & Act > Respect for Human Rights > J.)
            • All organisations applying for certification to Bonsucro Production Standard must have a Grievance Mechanism (indicator 5.8.1)
            • Therefore, your first point of call (when possible) should be to raise the allegation / complaint via this organisation’s own Grievance Mechanism.
  • • 
      Contact the Certification body via their complaint/allegation procedures

      Please note:

      • • Contact the Certification Body directly with your allegation/complaint about this sugarcane mill, farmer, processor, buyer.
        • Each Certification Body has developed their own procedures: access here
        • To check which Certification Body to contact, consult the certificate holders list
        • To download a list of Bonsucro audits, please click here. Please note, this list of audits is from July 2022.
  • • 
      File a formal complaint in line with the Bonsucro Grievance Mechanism Rules

      Bonsucro Grievance Mechanism Rules are here.

      Please note:

      • • • Only complaints within the scope defined in the Grievance Mechanism Rules, and submitted in accordance with the Grievance Mechanism Rules will be considered
          • This process is independently managed by CEDR therefore all complaints must be submitted directly to CEDR
          • The number of cases handled by CEDR per calendar year is dependent on financing see FAQ