Bonsucro review on a regular basis the survey results as a key source of information to monitor the performance of Certification Bodies.

You can report the actions of an organisation who has been approved as a Bonsucro member.

• • 
    Complete the Bonsucro Survey (optional)

    Please note:

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        • Bonsucro review on a regular basis the survey results as a key source of information to monitor the performance of Certification Bodies.

         

  • • 
      Contact the Certification Body to appeal a decision or complain about their service (primary option):
      • • • Each Certification Body has developed their own procedures: access here
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      Should you be dissatisfied by the Certification Body response to your appeal or complaint, or prefer not to contact the Certification Body directly
      • • • • • contact Bonsucro via email info@bonsucro.com indicating the following information, as a minimum:
                • Email title: Complaint regarding [name of Certification Body]
                • Name of your organisation and Bonsucro certificate number
                • Did you appeal the decision or submit a complaint to the Certification Body?
                  • If so, please give more details, including Certification Body answer.
                  • If not, please indicate why.
              • • Why are you dissatisfied with the Certification Body’s answer?
                • If, in your view, the Certification Body failed to follow the Bonsucro standards and procedures and/or the Certification Body’s procedures, please explain how.

             

        Bonsucro will acknowledge receipt via email within 10 business days, outlining any next steps.